KELLY WINEGARDEN HALL

Address people by their names, exactly as they pronounce their names. If you don’t know or can’t
remember, ask again and try harder. I went to a training where we had to look a person in the face and say, “I’m sorry, but I don’t care enough about you to remember your name.” Believe me, you only have to go through this one time to realize that a) it’s not that hard, and b) it means a lot when people see, know, and remember us.