12. Hold People Accountable for Outcomes, Not Hours

There have been times in my life when I’ve been super productive and could accomplish a week’s worth of work in 2 days, and other times when I revisit a presentation twenty-five times, chewing up eighty hours in a single week. I’ve also known colleagues who delivered remarkable contributions in four-day weeks while others were social during the day and grinded out their work at night. When targets, milestones, and expectations are clear, and people are trusted to do the right thing and consistently deliver as promised, empower them to
design their days and their lives in a way that fits their priorities and preferences.

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